Tenants Info

Our aim is to find you the perfect property to suit your requirements with the minimum of hassle.


Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Fees to tenants

You will required to pay a Holding Deposit (aka Reservation Deposit). This is usually a minimum of £200. 

Providing the tenancy goes ahead, this will be deducted from the first monthly rental and the tenancy deposit, which are due before you move in (see below). 

In the event that the landlord declines to grant the tenancy, it will be refunded to you in full.

However the holding deposit will be non-refundable if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.


As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report. 


Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.


A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be provided with the appropriate prescribed information and receive details regarding the scheme used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Landlord’s Repair Responsibilities

They are responsible for the upkeep of:

Please Note: There are certain repairs that if caused by you, a member of your household or a visitor to your home, may result in the Landlord asking you to pay for the cost of making the repair (for instance, broken windows or doors).

Tenant’s Repair Responsibilities

You are responsible for: Internal decoration, minor repairs, maintenance of appliances and fittings installed by you that do not belong to the Landlord (unless the Landlord has agreed to adopt them). This includes:

If repairs are necessary to any of the Landlord’s furniture or fittings, contact John Samuel Estates immediately. Do not make your own arrangements to have the repairs done as you may have to pay for them and any damage incurred. You should also report repairs to us that are the Landlords responsibility to carry out.

We're members of the Client Money Protection scheme. Review our certificate here.